Terms & Conditions

Carefully read the terms here under as they define the conditions of access and use of the website.


– terms and conditions of use refers to the terms and conditions which regulate the use of this website by the user.

– services refers to the functions, devices, applications, information and other services accessible through this website.

– user refers to any person which accesses and/or utilizes this website.

– website refers to the “home page” and other pages characterized by the domain name HILITRAVEL.COM, owned and managed by HILI SRL.

– material/s refers to any type of material or immaterial good which is rendered available through this website, including for example merchandising products, data, drawings, images, photographs, illustrations, descriptions, informative texts, films, audio files, music and sounds, services, software and other accessorial programs.

– content/s refers to messages, data, information, texts and other material including that of advertising nature.


In accessing, surfing or in any way using the website, the user agrees to comply by the terms and conditions of use and other dispositions and directives that the terms and conditions of use refer to as well as to any of their subsequent modifications. Where the user does not agree to be bound by the above, including any subsequent modifications, he/she must not access, surf or in any way use the website.

Hili srl reserves the right to integrate or modify at its own discretion any of the dispositions contained in the terms and conditions of use including any disposition and/or directive that the website refers to.

The integrations and modifications will be effective with their publication on the website along with a notice of the modification and/or integration. The use of the website, subsequently to the publication of the above mentioned notice, will entail the users consent to comply to the modifications even if he/she has not taken vision of these modifications. Therefore the user must frequently read the terms and conditions of use in order to verify the new active dispositions in order to be aware of the terms and conditions which regulate the use of the website.


Hili grants a limited and not exclusive right of access to the website and to the materials contained within for non commercial and purely informative personal purposes.

The license is conditioned by the users acknowledgment, compliance and respect of all intellectual property rights relative to the materials, as for example copyright, rights afferent to trade marks and other intellectual property rights or intellectual deprivation, owned by Hili and of whom the customer doesn’t acquire any entitlement.

All the Materials of this Website are protected by the copyright defined by the expression “ALL RIGHTS ARE RESERVED” owned by Hili and by its affiliates and/or Partners and/or of third party licensees.

Except for the present, no material can be copied, modified, reproduced, distributed, publicized, downloaded, rendered accessible to the public, diffused or transmitted in any form and through any means, without the prior written consent of Hili or a qualified representative; nor may any notice, indicator of copyright or other type of patent contained in the materials be removed or altered.

The authorization of use of the website does not include the faculty of selling, commercializing, distributing the contents of the website or create works and/or materials derived from the website materials, such as for example website framing activities, reproduction of client information of use to others and/or any type of data extraction and/or use of apparatus for the gathering and extraction of data contained in this website.

Hili expressly prohibits the uploading on the website of users materials such as, for example, music, software, images and any other materials which constitute a violation of the intellectual property rights of third parties, except for when the user has obtained the necessary authorizations.


Hili respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide Hili responsible with the following written documentation:

– Signature, even digital, of the person authorized to act on behalf of the copyright owner.

– Description of the copyrighted work that the uses deems to be violated.

– Indication of the exact position, within the website, of the copyrighted material that the user deems violated.

– Users declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law;

– Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.


The user agrees to relieve and indemnify Hili from any pretence, action, claim, loss or damage (included legal fees) put forward or proposed by third parties and which derives from the users conduct, from the violation of the conditions of use or third party’s rights.


Prior Hili’s written consent, the user is conceded a limited and not exclusive right to create a link to his/her website as long as this website does not represent Hili or that one or more of his/her products and/or services does not represent Hili in a false, defamatory, or misleading manner or in any manner which discredits Hili. The user can not use the logos or other graphic elements, such as Hili marks, as visual link to the website, without the prior written consent of Hili. The authorization of use can be revoked at all times.

The link will have to redirect to the homepage of the website and it has to be evident that the website and its contents don’t have any relation to the website which contains the link.


Products offered by Hili are valid as per the dates and times displayed at hilitravel.com . Hili is not responsible or liable for any information that it does not directly provide.

All requests for booking modifications/amendments must be directed to the Hili Customer Care Team via email at info@hilitravel.com , telephone +39 (0) 338 11 03 094 or to chat with us online Click Here.

1. Hili does not charge a fee to amend or change the dates or times of an existing booking, as long as the request is received by our Customer Care team more than twenty four (24) hours ahead of your confirmed tour date. This policy is valid across most of our tours, but is subject to some exceptions. In the case of a tour not being in line with this 24-hour cancelation policy, you will find this information in the “Know Before You Go” section of the specific tour page.

2. If you request a date/time change Hili will attempt to honor your request; However Hili cannot guarantee date/time change requests as all requests and amendments are subject to availability.

Hili reserves the right to cancel, change or substitute any tour that you have booked at hilitravel.com, at any time, for any reason.  In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.


– Hili accepts the following credit cards: Mastercard, Visa, American Express.

– There is no charge or service fee for processing credit-card payments. 

– Full payment by credit card is required to make a reservation. Payment will be listed as Hili on the credit card statement.

– Canceling a booking with Hili can result in cancelation fees being applied by Hili, as outlined below. When canceling any booking* you will be notified via email or fax of the successful cancellation and cancellation fees incurred.

– Cancelations must be communicated via e-mail to info@hilitravel.com no less than 24 hours in advance of a tour to receive a credit voucher for the full value of the tour. This voucher will be valid as payment or part-payment for any Hili tour/s for a period of 18 months after the voucher is issued. This doesn’t apply to non-refundable tours or those with a different cancelation policy – check the section of individual tour pages to find this information.

– Hili will evaluate the opportunity for full reimbursement in case of cancelations made within 24 hours of a tour.

– No credit for a tour is available once the tour has commenced.


You will receive a Hili Voucher for each tour booked. You must provide the original, authentic Hili Voucher at the start of your tour. Your booking cannot be honored or redeemed without presenting a valid Hili Voucher.


Under no circumstances will Hili be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the website regardless of the form of action.

Hili accepts no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which Hili tours visits, where and when the closure of that venue is out of the control of Hili or where Hili is not notified by the Venue with ample time to notify the clients, which may be due to inclement weather, strike, demonstrations, riots and protests or simply the last-minute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, demonstrations, riots and protests or due to that area being restored/under construction or covered/obstructed from public view.

Hili will inform the customer concerning Covid-19 measures. The customer is obliged to respect all necessary safety requirements to attend the booked activity. However Hili is not responsible for access denial  to venues, restaurants, bars, or any other destination, deriving from the breach of those measures by the customers. Wherever restrictions are modified by the Government without a sufficient notice Hili will evaluate the opportunity for reschedule or total reimbursement.


The invalidity or inefficiency of any disposition of the terms and conditions of use will not influence the validity or efficiency of any other disposition or part of disposition.


Hili reserves the right, without notice, to withdraw from the terms and conditions of use and to prevent the users access to the website.


The terms and conditions of use will be sustained and interpreted by the Italian law except for the International Private Law. Any controversy derived or connected to the execution of terms and conditions of use will be passed on to the exclusive jurisdiction of the legal court of Rome that follows.

Hili Srl
Registered Office: viale Liegi 10, 00198 Rome
Registered in Italy Reg. No RM-1652499

Vat Number No 16374201008 

The website https://hilitravel.com is edited by Hili srl, viale Liegi 10, 00198.